FYI

Satisfaction survey shows happy patients

Dentists rate great in attitude and manner
Throughout the year, we ask enrollees about their satisfaction with us and their dentist. We’re happy to share with you the results of the third quarter, 2017 survey of Delta Dental Insurance Company enrollees.

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Saving trees, changing history

Let’s make “paper-based” business a thing of the past
We’re saving trees, conserving energy and reducing our carbon footprint with eco-friendly business practices. Read about our efficiency and sustainability efforts and how decreasing paper use can make a big difference.

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Important reminders for 2018

Verify your TIN, use CDT 2018, report fraud
Review reminders and link to resources that will help us work together even more efficiently.

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Use automated phone services

At a phone near you
Call our automated phone service to hear eligibility and benefits information for an unlimited number of patients and/or to request faxed summaries — convenient and free!

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Intel moving to risk-based benefit

A personalized style of care
Intel Corporation’s risk-based approach to dental care starts 1-1-2018. Its Delta Dental PPO plan (group #05178) will cover one exam per calendar year for adults at low risk for oral health problems and two exams per calendar year for high-risk adults and children to age 14.

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Medicare Part C enrollment added for dentists

Enrollment required for payment
The Centers for Medicare and Medicaid Services (CMS) require dentists in Medicare Advantage plan networks (“Part C” plans) to be enrolled as Medicare providers. The CMS-855I (long form) was cited in the CMS rule as appropriate for this enrollment.

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Use CDT 2018 codes on claims 1-1-2018

Review the summary of changes
CDT 2018 includes 18 new codes, three code deletions and several description changes. A summary of the changes, including our applicable claims processing policies, is available for your review.

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Test sterilizers weekly

For California dentists: Q Review, Winter 2017
Testing your office sterilizers each week is required by the California Dental Board. This requirement includes using biologic indicators (not paper strips or packaging that changes color) and testing all sterilizers, even those used infrequently or as backup. During an onsite Quality Assessment review, the examiner checks your in-office spore testing log to ensure your compliance with regulations.

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Two new dental plan choices for patients

Individual plans launched in CA, FL, NY, PA and TX
New individual PPO plans can help replace employer-sponsored plans lost through retirement or job changes.

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PPO rules!

5 reasons to join PPO now
PPO dentists help patients save money! More good ways to make patients happy (and great reasons to join PPO) are just a click away.

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