Each quarter throughout the year, we ask Delta Dental enrollees to rate their satisfaction with the service they receive from their dentist and Delta Dental. The results help us spot trends and improve our services. We also share results with group dental plan purchasers.
Recently, we sent 1,485 surveys to Delta Dental Insurance Company* enrollees who had a claim processed within the previous three months. We received 163 (11%) responses. Results showed that Delta Dental’s favorable rating overall was 94%.
We also learned that 97% of the respondents would recommend their dentist to family or friends. The table below shows this and more ways that Delta Dental enrollees are happy with their dentist and the care they receive.
Satisfaction Survey Results, Q3 2017*
|Favorable rating (excellent, very good and good)||Survey topic|
|100%||Appearance and cleanliness of office|
|98%||Dentist’s attitude and manner|
|98%||Waiting time before seeing the dentist|
|97%||Overall quality of care|
|97%||Would recommend dentist to family or friends|
|97%||Thoroughness of dentist’s explanation of treatment options|
|96%||Overall satisfaction with dentist|
|91%||Explanation of the cost of treatment|
*Delta Dental Insurance Company incudes these states: AL, FL, GA, LA, MS, MT, NV, TX and UT.