Do you have patients who best understand a language other than English? Being able to communicate with your patients is essential, and the Language Assistance Program can help. You’ll help increase your patients’ comfort level, engage them in the treatment process and improve the quality of the health care you provide.
Be supportive. You can direct non-English-speaking patients to our Language Assistance Program. They’ll get the support they need with forms and get access to important written materials in their language of choice. They can also get help understanding health and wellness materials.
Get to know your patients. Take steps to accommodate your patients’ cultural differences:
- Advise your Delta Dental patients with limited proficiency in English about their right to language assistance services free of charge through our Language Assistance Program (LAP).
- Document your practice’s protocol for working with cultural differences in your office manual. Make sure all staff are familiar with it.
- Do your best to actively respect patients’ cultural differences. When you make a conscious effort to create an inclusive in-office experience, it shows.
- Ask patients (or an accompanying relative or friend) what their preferred language is and how you can create a comfortable environment. Note and highlight the answers in the patient’s chart.
- Be sensitive to how well each patient understands you and always take time to answer questions.
Call for language assistance. You or your patient may call Customer Service and we will arrange for a qualified interpreter to help via telephone.
For on-site interpretation services, call at least 72 hours in advance of the appointment time. (Dentists and office staff are not prohibited from speaking with patients in languages other than English; however, use of interpretive services is recommended.)
Did you know? Spanish is the most commonly reported non-English language spoken among our enrollees in the U.S., according to Delta Dental of California and its affiliates’ latest population assessment. Next in line are Chinese, Tagalog and Vietnamese.
- The Delta Dental website in both English and in Spanish
- LAP taglines in 24 languages
- LAP website information in English and Spanish
- Automated telephone service for eligibility, benefits and more in Spanish
- Downloadable English to Spanish phrase guide (PDF)
- Dentist Handbook: Log in and select Reference Library to view helpful resources and informational materials for patients