Dentist blog from Delta Dental

Category: Reminders (Page 1 of 4)

Stay up to date about annual updates and TIN, NPI, fraud prevention and ID card tips.

Reminder: CDT 2021 updates have arrived

The American Dental Association’s CDT procedure codes and nomenclature* have been updated for 2021. The CDT updates for 2021 include 28 new codes, four code deletions and 11 nomenclature and description revisions.

Please review our summary of changes and claims processing policies (PDF) and begin using CDT 2021 codes on claims for procedures provided on and after Jan. 1, 2021.

*CDT coding and nomenclature are the copyright and a trademark of the American Dental Association, all rights reserved.

Don’t miss out: Earn your gifts cards by Nov. 30

There’s still time to earn gift cards for using Provider Tools. You can earn up to $60 in gift cards for Amazon, Target or Starbucks when you use Provider Tools to submit claims.

The Learn, Practice, Earn campaign ends Nov. 30.

To get your gift cards, complete the steps in Option 1 or Option 2 below.

Option 1: Earn $40

  1. Submit 20 claims, including two with an attachment. Keep the claim numbers handy — you’ll need to email them to us to claim your gift cards.
  2. Sign up for paperless claim payments. (If you need assistance, call 800-589-4712 to change your delivery option.)
  3. Email us the claim numbers. at
  4. Receive $40 in gift cards to the merchant of your choice.

Option 2: Earn $60

  1. Submit 20 claims, including two with an attachment. Hang onto the claim numbers so you can email us them to us once you’re done.
  2. Sign up for EFT. Select the EFT/ERA icon after signing in to your account.
  3. Email us with your claim numbers.
  4. Receive $60 in gift cards to the merchant of your choice.

Get started today by logging in to Provider Tools.

Good news! Teledentistry discounts and free trials have been extended

Back in August, free trials and discounts on HIPAA-compliant teledentistry tools were made available to dentists for a limited time. Fortunately, the discounts and free trial periods on teledentistry tools have been extended through December 31.

With coronavirus cases on the rise and patients getting more used to virtual appointments, it’s a great time to find teledentistry solutions that work for you, your staff and your practice.

Friendly reminder: Don’t forget to update your directory listing

With open enrollment just around the corner, you may see a wave of new patients, especially if you’ve joined a new dental network. But potential patients can’t come to your office for care if they don’t know that you exist. That’s where the Find a Dentist search tool comes in!

Making sure your information is up to date is easy. If you find any incorrect details you can update them in Provider Tools. Updating your listing is also simple: just fill out this form and return it to us by email or by fax.

Don’t wait until it’s too late! Even if your office location hasn’t changed, you may want to update details such as hours, languages spoken by the staff and more. Make sure your information is accurate and updated so patients have an easy time finding you and choosing you for their oral care.

P.S. Don’t forget to keep your practice’s information up to date on other websites, too. Here are some links to instructions on how to do just that on some of the most popular services patients might use to find you.





Re-credentialing reminder

Running a dental practice means complying with a host of state and federal laws and regulations. As part of our contractual and regulatory requirements (both state and federal), we are obligated to make sure our dentists are either credentialed or re-credentialed at least once every three years.

We will send you a letter and form when your re-credentialing date is near. When you receive your re-credentialing letter and form from us, please:

  • Take note of the due date indicated in the letter.
  • Complete and return the re-credentialing form (including any required document copies) no later than the due date.
  • Let us know right away if you received a letter for a dentist who is no longer at your practice location. The best way to reach us is with the email address or fax number included in the letter.

We are obligated to terminate your contract as a network dentist if your credential expires. You will still be able to apply to re-join under the terms of the current dentist agreement, as long as you meet the credentialing criteria.

Get assistance communicating with patients who don’t speak English

Do you have patients who speak languages you don’t? Whether your patients don’t speak the same languages as you and your staff, or if they’re just most comfortable speaking in their native tongue, being able to successfully communicate is essential in delivering the care your patients need and deserve.

Fortunately, that doesn’t mean you have to take the time to learn a whole new language (although doing so is certainly a worthwhile endeavor!). Delta Dental offers interpreters via telephone, on-site interpretation services and more through our Language Assistance Program (LAP).

LAP is here to help

Delta Dental’s Language Assistance Program is an invaluable tool when it comes to communicating with patients who may not share any languages with you or your staff. LAP is available free of charge to all Delta Dental enrollees and includes the following benefits. We strongly encourage you to refer your patients to the LAP page on our website.

  • Customer Service phone assistance in over 170 languages
  • Professional interpretive services, including in-person interpretation
  • Written materials in non-English languages (and accessible formats)
  • And more!

Providing care to Spanish speakers

Did you know that, after English, Spanish is the most commonly reported language spoken by Delta Dental enrollees? More than any other language, a non-English-speaking patient of yours is likely to speak Spanish. That’s why we’ve put together extra resources to help you communicate with these patients.

Steps you can take to boost your skills

There are steps you and your staff can take to make communication easier and to create a more welcoming environment for your patients. We recommend these strategies:

  • Attend classes and continuing education courses that address the social customs among your patients’ different cultures.
  • Document your practice’s protocols for working with cultural differences and make sure all of your staff are familiar with it.
  • Allow time to make sure that your patients understand you and the care you recommend for them. Be ready to answer questions and don’t be afraid to ask some of your own.
  • Familiarize yourself with professional interpretive services and resources available in your community to assist your patients.
  • And finally, ask your patients and their accompanying relatives and friends how you can create a more comfortable environment.
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