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Dentist blog from Delta Dental

Tag: dentist directory (Page 1 of 2)

Is your office listing up to date in the directory?

With more and more people receiving COVID-19 vaccines, you may be adjusting scheduling availability for your office to handle in-person visits.  Be prepared for a busier spring and summer for your practice, as patients return for care and open enrollment season begins.

Take a moment to ensure your office information is correct in the Delta Dental directory. Please check your listing and provide any updates, such as office hours, languages spoken by staff, and more.

You can easily revise listing information in Provider Tools. Or you can update it via a form and return it by email or by fax.

For current and potential patients, the directory is a trusted resource. They can use the Find a Dentist search tool to easily locate your office and plan visits.

Quality dental care is essential for people to stay healthy as they return to normal lifestyles. Make it easy for them to connect to your office, whether it is through the online Delta Dental directory or popular websites. 

Here are links to update your information on heavily searched sites:

Yelp

Facebook

Google

Apple

Access thousands of patients with NY Select

Gain access to over 200,000 NY members with 100% benefits for covered services when you enroll as an NY Select dentist! When you participate in the NY Select network (formerly known as NYPPO), you can help provide your fellow New Yorkers with dependable, quality dental care.

This network is specific to New York state and is the only in-network option for members of two large union health plan/funds:

  • DC37 is the largest public employee union in New York City, with 150,000 members serviced by the District Council 37 Health & Security Plan. DC37 members help make New York run by working in over 1,000 titles — everything from accountants to zookeepers.
  • 32BJ is a branch of Service Employees International Union (SEIU) that is headquartered in New York City. The Building Service 32BJ Health Fund services over 75,000 of New York’s property service workers.

DC 37 and 32BJ’s NY members are benefited 100% for covered services with NY Select participating dentists.

Delta Dental ensures that members are able to find your office by providing special dentist directories especially for DC37 and 32BJ patients.

Everything you’ll need for administration, including how to register for direct deposit, view treatment history and obtain claim status, is available in your Provider Tools account. 

Simply log in or register to access these handy tools:

  • Reference Library: Find your Dentist Handbook and other information.
  • My Patients: Obtain eligibility and benefits for current and new patients.
  • Submit Claims: Transmit free, real-time claims and attachments.
  • My Account: Update your directory profile to ensure patients can find you.

Interested in participating in the NY Select network? Please contact Delta Dental Network Development Representative John Wilson by email at jwilson@delta.org or phone at 628-260-4764.

Not sure if you’re already participating in the NY Select network? Or currently participating and have questions? Please contact our Provider Concierge by email at providerconcierge@delta.org or by phone at 800-592-0156.

Please note: The NY Select dentist network is separate from Delta Dental PPO™ and Delta Dental Premier®. Please review your NY Select contract and fee schedule for additional information.

DentaQual tells patients how high you score in the stats that matter

Beginning April 2, you can find a new quality rating system in the dentist directory: DentaQual. Here are a few points to help you understand how your DentaQual score helps new patients find you by objectively quantifying what makes you a great dentist.

What is DentaQual?

DentaQual is a ratings system developed by P&R Dental Strategies that showcases the quality of the care you provide to your patients. By providing a comprehensive, uniform metric, DentaQual boosts patients’ trust in your care and confidence in their outcomes. Your DentaQual score appears on your dentist directory listing and is updated monthly.

What makes DentaQual scoring objective?

P&R Dental Strategies is a neutral third-party dental informatics company that is not owned by any insurance carriers. DentaQual ratings are determined using treatment data only. Instead of relying on subjective patient testimonials, DentaQual is based on a statistical analysis of de-identified and aggregated claims data. The metrics that are scored are:

  • Treatment outcomes
  • Commitment to best practices
  • Cost-effectiveness
  • Patient retention
  • Treatment recommendations

All scoring is based on standard deviation from the norm, with the “the norm” representing the average level of quality in the dentist’s three-digit ZIP code region and specialty. DentaQual’s data comes from DentaBase, P&R Dental Strategies’ multi-payer, de-identified and aggregated claims database. DentaQual ratings do not include Medicaid claims data.

How can DentaQual help my practice?

Your DentaQual score serves as another resource to attract new patients. Unlike an online review you might find on social media, DentaQual’s objectivity means that the quality of your work as a dentist will be able to speak for itself. When it comes to online reviews, patients often review dentists like they would a restaurant, prioritizing personality and speed of service over quality of care.

Will every dentist in the Delta Dental network have a DentaQual rating?

Ratings will be applied to Delta Dental PPO™ and Delta Dental Premier® dentists in our 15 enterprise states and the District of Columbia. DeltaCare® USA dentists within those geographic areas who also participate in the PPO and Premier networks will also be rated. At this time, DentaQual scores will only be shown on the directory pages for dentists with enough available data to be rated. The data will be refreshed on a monthly basis, so if you don’t currently have a score, you may in the future as more data becomes available.

I’m in a group practice with other dentists and we all share the same patients. Will we have different ratings?

DentaQual scoring is based on claims data from the dentist who performs the treatment through his or her NPI. Because of this, your rating may differ from those of other dentists at the same practice.


If you have more questions about DentaQual or your score, please reach out to P&R Dental Strategies at DentaQual@pandrdental.com. You can also request a copy of your rating summary for reference.

7 tips for serving deaf and hard-of-hearing patients

Happy National Deaf History Month! If you haven’t heard of this awareness month, it runs from March 13 to April 15. Nearly 15% of adult Americans report trouble hearing, so you may have patients who have hearing issues and aren’t even aware of it. If you don’t know American Sign Language (ASL) yourself, you may be at a loss for where to begin. Fortunately, there are plenty of steps, from the simple to the more complex, that you and your staff can take to help your deaf and hard-of-hearing patients feel at ease.

Simple steps

  • Have office protocols for serving deaf and hard-of-hearing patients. With a little bit of planning and forethought, you and your staff will be ready to welcome your deaf and hard-of-hearing patients from the moment they make an appointment until the moment they schedule their next one and head home. Make sure that your patients can schedule appointments without having to make a phone call, such as by text message, email or social media. You should also think about little touches for when your patient arrives, such as offering a dental cup to patients who may want to remove their hearing aids while they’re in the chair. (Hearing aids can be shockingly expensive and are definitely not something your patients want to lose!)
  • Speak slowly, clearly and directly facing your patient. This helps your patient read lips, as well as avoiding the possibility of carrying on a conversation with a patient’s “bad” ear. Given that you and your staff will likely be wearing a mask because of COVID-19, speaking slowly and clearly even more essential (you can also use clear facemasks).
  • Go the extra mile to make your patients feel comfortable. Patients who are experiencing hearing loss from old age may be embarrassed that they can’t follow conversations as closely as they used to. If you notice that a patient isn’t quite hearing you, apologize and repeat yourself with a focus on slow, clear communication.
  • Encourage your patients to talk openly with yourself and their other doctors. As a dental professional, you may notice a patient’s sensitivity to sound (or lack thereof) or other issues before the patient does. If you suspect that some of your patients may have hearing issues they’re not aware of, encourage them to consult their physician or a specialist.

These are all great steps that any practice can follow to better serve patients who are deaf and hard of hearing. If you have patients with greater needs, or you simply want to develop your practice’s capabilities, there’s even more you can do.

Taking it to the next level

  • Add more electronic text throughout your practice. The prevalence of text-based tools like email, online messaging and chat apps has been a game changer for many people who are deaf and hard of hearing. Increasing your digital presence and making your practice available through multiple venues both helps new patients to find you and existing patients to contact you through their preferred method. If your practice regularly posts videos on YouTube or other services, make sure that the videos are captioned.
  • Take American Sign Language (ASL) classes or add someone to your staff who knows ASL. Having staff members who know languages other than English is both a great way to reach a wider part of your community and a nice perk when it comes to updating your Find a Dentist directory listing. If you already have staff who are fluent in ASL, make sure you mention that on your directory listing! If your staff doesn’t have anyone who knows ASL, you can find classes at local universities, colleges and community colleges, as well as more specialized institutions like schools for deaf people, deaf service centers or interpreter training programs. If you’re not ready or able to sign up for classes, you can always learn a few key phrases online.
  • Make use of Delta Dental’s Language Assistance Program (LAP). The LAP is a free service that your Delta Dental patients can use to get professional interpretive services (along with phone assistance, written materials and more). This includes ASL interpreters who can come to your office to assist in communication.

More than 35 million people in the United States report having trouble hearing, whether they suffer from mild hearing loss or are completely deaf, so thinking about how to serve this population is well worth your time. Whether you want to master ASL or you just want to begin accepting appointments by email in addition to the phone, taking steps to make your practice more inviting to patients who are deaf and hard of hearing is well worth your time.

Friendly reminder: Don’t forget to update your directory listing

With open enrollment just around the corner, you may see a wave of new patients, especially if you’ve joined a new dental network. But potential patients can’t come to your office for care if they don’t know that you exist. That’s where the Find a Dentist search tool comes in!

Making sure your information is up to date is easy. If you find any incorrect details you can update them in Provider Tools. Updating your listing is also simple: just fill out this form and return it to us by email or by fax.

Don’t wait until it’s too late! Even if your office location hasn’t changed, you may want to update details such as hours, languages spoken by the staff and more. Make sure your information is accurate and updated so patients have an easy time finding you and choosing you for their oral care.

P.S. Don’t forget to keep your practice’s information up to date on other websites, too. Here are some links to instructions on how to do just that on some of the most popular services patients might use to find you.

Yelp

Facebook

Google

Apple

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