Dentist blog from Delta Dental

Tag: Provider Tools

Upcoming webinars for August: Provider Tools and Community Care Network

Is your practice feeling a mid-year slump? Sign up for these free webinars to reinvigorate your practice. You’ll learn how to maximize productivity with Provider Tools and expand your business’s reach with the Veterans Affairs Community Care Network (VA CCN).

Provider Tools webinars

Delta Dental’s Provider Tools webinars give you the tools to boost your office’s productivity by submitting claims online, enrolling in direct deposit, looking up patients’ coverage information and more. There’s also a special DeltaCare® USA-focused webinar scheduled for later in the month.

Sign up for this month’s Provider Tools webinars:

If you have a specific question about Provider Tools, you can also schedule a 1:1 video call. If there are any topics you’d like to us to address, share your thoughts with us at

Community Care Network webinars

Our VA Community Care Network introductory webinars provide an overview of the valuable resources and helpful information that will let you expand your patient base by serving America’s Veterans. You’ll learn how Delta Dental can partner with you to navigate the VA CCN.

Join this month’s webinars:

Let direct deposit work for you

Getting paid is a breeze when you take advantage of direct deposit from Delta Dental. You’ll get fast payments, safe document storage and more.

How does direct deposit work?

Getting paid electronically is simple. Once you enroll, Delta Dental electronically deposits claim payments into your bank account. Whenever a new payment has been deposited, you’ll receive an email notice from Delta Dental. We’ll also electronically send your claim payment details to your account.

Why use direct deposit?

Direct deposit is:

  • Easy. Simply enroll online to get started.
  • Fast. Payments are deposited more quickly into your bank account than with mailed checks, making funds available sooner.
  • Eco-friendly. Direct deposits cut down on the need for mailed checks and other paperwork, as well as reducing the need for bank visits.
  • Convenient. Your electronic remittance advice and pre-treatment estimates are viewable online, and they’re printable whenever you choose, reducing clutter.
  • Safe. With direct deposit, information about your claims and payments is safely stored and viewable for you online. Avoid the headache and hassle of lost, delayed or stolen paper checks.

How do I enroll?

Log in to Provider Tools and select EFT and ERA. (Electronic funds transfer (EFT) transmits funds for claims payments directly into your bank account. Electronic remittance advice (ERA) is an electronic version of the explanation of benefits (EOB) for claims payments.)

To fill out the online form for direct deposit, you will need to provide:

  • Your contact information, including your name, address, email address, contact name and phone number.
  • Your Taxpayer Identification Number (TIN). Note: If you have more than one practice location under a TIN, you’ll need to enroll separately for each location.
  • Your National Provider Identifier (NPI). Under federal HIPAA provisions, direct deposit is a transaction that requires an NPI.
  • Your bank/financial institution information, including your routing number and the account type and number (make sure your bank is a member of the Automated Clearinghouse Association – ACH).
  • Bank information confirmation, such as a copy of a voided check or a bank letter that verifies the bank routing number and account number.

Allow 15 business days for your request to be processed. You can make changes to your account information at any time, or even cancel your EFT enrollment, by using the EFT and ERA tool in Provider Tools.

Can I enroll in direct deposit with all Delta Dental companies at once?

Yes. As you fill out the direct deposit enrollment form, you’ll see a section titled Delta Dental Member Company Data Sharing Authorization for EFT. To enroll for direct deposit with all Delta Dental companies at once, simply select Opt in to National Sharing.

How often will I receive electronic payments?

Payment frequency depends on your claim activity. Delta Dental issues payments at least once a week. For the fastest claims processing, submit free real-time claims using the Submit Claim or My Patients tools. Claims are often processed within moments.

How will I receive claim payment statements (explanation of benefits/EOBs)?

Delta Dental sends details for each payment to My Documents, which is easily accessible by logging in to your account and selecting My Claim Documents. You can view all the payment details right there in your account, or you can choose to download and save them elsewhere and/or print them.

Where can I get more information?

Visit Provider Tools for additional information, videos and live webinar schedules that can help simplify reimbursements and many other aspects of your practice.

Upcoming VA Community Care Network and Provider Tools webinars

If you’re looking for a way to expand your client base while supporting your local Veteran community, look no further than our free Community Care Network webinars.

The Department of Veterans Affairs’ Community Care Network (CCN) is the new health care network for Veterans. Learn more about how you can help eligible Veterans receive timely, high-quality care by attending one of our upcoming webinars:

Wednesday, July 13, 11 am PT / 2 pm ET

Wednesday, July 27, 11 am PT / 2 pm ET

Wednesday, August 3, 11 am PT / 2 pm ET

Wednesday, August 10, 11 am PT / 2 pm ET

Provider Tools webinars on hold in July

Our Provider Tools team is taking a short break from regularly scheduled webinars in July, but in the meantime, we’re happy to address any specific questions you may have about Provider Tools. Just send us an email at or you can also schedule a video call with us.

You can also still attend one of our Provider Tools webinars in late June or August. Provider Tools is a fast, easy and convenient way to submit claims online, access patients’ eligibility, enroll in direct deposit and more. Here’s the schedule for upcoming Provider Tools webinars:

Thursday, August 4, 9 am PT / noon ET General overview

Wednesday, August 17, 9 am PT / noon ET General overview

Wednesday, August 31, 9 am PT / noon ET DeltaCare® USA overview

Submit proper documentation to avoid denied claims

As a Delta Dental dentist, you’re required to submit documentation with claims for certain procedure codes. Claims submitted without the required documentation will be denied automatically.

To help make sure your claims are reviewed quickly and aren’t denied for missing documentation, please refer to the documentation requirements guide.

This helpful reference contains a full list of procedures that require documentation, including CDT codes, descriptions of the services and submission requirements. You’ll also find pointers for submitting x-rays, chart notes and photos.

For more detailed information, please refer to your Dentist Handbook. And remember, for the fastest processing and payments, submit your claims online using Provider Tools.

Upcoming webinars for December: Provider Tools and Community Care Network

The holidays are here, and we’re bringing you free and informative webinars for your practice. Learn how to increase your office productivity with Provider Tools and how to expand your patient base by joining the Department of Veterans Affairs (VA) Community Care Network. Because of the holiday season, there are fewer webinars in December than usual.

Provider Tools

Provider Tools is a suite of free online tools you can use to simplify daily tasks like submitting claims, looking up patients’ histories and getting paid. These webinars will show you how to enroll in Provider Tools and how you can use it to set yourself up for practice success.

Thursday, December 2, 9:00 AM PT / Noon ET

Wednesday, December 8, 9:00 AM PT / Noon ET

Tuesday, December 14, 9 :00AM PT / Noon ET

Community Care Network

Community Care Network is the network set up by the VA for Veterans and their families to get dental care. These webinars will show you the benefits of joining and how you can sign up.

Wednesday, December 1, 11:00 AM PT / 2:00 PM ET

Wednesday, December 8, 11:00 AM PT / 2:00 PM ET

Wednesday, December 15, 11:00 AM PT / 2:00 PM ET

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