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Dentist blog from Delta Dental

Tag: teledentistry

How to execute a successful teledentistry visit

Delivering dental care during a pandemic is tough, due to social distancing and equipment requirements, but you can maintain safe contact with your patients through teledentistry. In fact, you can plan your interactions so they are valuable for your patients and effective in your treatment.

Here are tips for conducting a successful consultation:

1. Scheduling

Give yourself time to prepare for the online/phone visit, to review patient records and x-rays.  Set aside enough time for your session to discuss issues, conduct an exam, and explain follow-up care.

2. Documentation

Have your patient fill out forms (intake, patient consent) ahead of the visit.  Note any problems or issues the patient has reported so you can focus your assessment.

3. Technology

Make sure your videoconferencing software is set up, with a web camera, and use a headset to keep your hands free for making notes or to demonstrate procedures. You can have images loaded for viewing with the patient. Ensure that your patient has the necessary internet connection for the visit. 

4. Environment

Make sure your background is quiet, so there are no distractions during the visit. You can position a source of light in front of your camera, and inform your patient to face natural light or a light source so you can view each other clearly.

5. Examination and tools

During the visit, when you are evaluating bite and oral health, give your patient instructions on what to do to facilitate your assessment.

You can direct the patient to position a metal or plastic spoon for retraction, use a mirror (compact or handheld dental mirror) for showing back of the teeth and posterior areas, and handle a flashlight or phone light for illumination. Your patient can use a wooden chopstick for bite testing and frozen wet cotton swabs for cold testing.

With preparation and a thorough approach, you can make a teledentistry visit fit into your seamless care delivery for patients when they are unable to make an in-person visit. It can be integrated into your practice, such as for postoperative exams, to keep your office chairs open for productive in-person visits.

Exclusive offers on teledentistry tools

To offer you additional teledentistry support, we’ve evaluated the following HIPAA-compliant tools to help you see patients virtually. We’ve also negotiated free trial periods and discounts to smooth any transitions.

  • CareStack offers a complete virtual care management software, allowing you to manage online scheduling, telehealth consultations and patient payments. Start for free and grow your practice.
  • TeleDent by MouthWatch includes advanced video consults, clinical messaging and an intuitive patient portal. Effortlessly organize patients, exams, teams and tasks.
  • Simplifeye offers 24/7 live chat, scheduling, telehealth and payments. Collect consent and seamlessly issue invoices by text and email. Implement your “virtual front desk” overnight for a contact-free, modern solution.
  • MyTeleDentist allows you to see more patients and treat more cases in less time, virtually. Schedule, e-prescribe and attract new patients.
  • Teledentix is an all-inclusive teledentistry solution, allowing you to manage virtual appointments, educational resources, referrals, case presentations, prescriptions, patient forms and much more.
  • Toothpic’s easy-to-use, asynchronous system offers high-resolution imagery for patient assessments at your convenience, in five to ten minutes. Connect, triage and follow up with patients.

These offers are good through September 30, 2020, though the products will still be available after.

As a reminder, Delta Dental accepts teledentistry claims for covered services.


These provided links to other sites and other companies, including links to third party companies offering teledentistry products and services, or any other links, documents, changes or updates within these linked sites are provided only as a convenience and are not under Delta Dental’s control. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by Delta Dental. These links have been listed in no particular order of preference but simply in company name alphabetical order. Delta Dental does not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by these third-party companies offering teledentistry products and services, including on their websites linked in this email. Delta Dental has received no compensation for including these links and information in this email, and Delta Dental will not be a party to or in any way be responsible for any transaction between you and these third-party companies offering teledentistry products and services.

For more information, please visit our Legal Notices page.

Use teledentistry to assess patients while sheltering in place

In light of the American Dental Association’s recommendation to postpone elective care, please use teledentistry to assess patients for non-emergency consultations and emergency diagnoses.

Delta Dental will accept claims for teledentistry services. Please submit the claim for your patient interaction using the appropriate evaluation procedure code, such as D0140, D0170 or D0171. On a separate line, also submit teledentistry code D9995 for real-time interactions (synchronous) and D9996 for text, photo or other non-live interactions (asynchronous) D0170, D0171.

Fees for teledentistry (D9995 and D9996) are considered inclusive in overall patient management and are not billable to the patient. Standard dental policy will apply to the evaluation codes.

For more details, please visit our COVID-19 resources for dentists. Once again, thank you for the work you do and as you guard our collective health.

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