If you’re enrolled in direct deposit payments, you’ll now receive electronic explanations of benefits (EOBs) instead of paper. This change is part of our effort to reduce our environmental footprint.

How will this affect me?

If you currently receive payments via direct deposit (also known as electronic funds transfers, or EFT), you’ll no longer receive paper EOBs in the mail. If you plan to sign up for direct deposit, you’ll automatically be switched to paperless EOBs once you do.

To view your paperless EOBs, just log in to your Provider Tools account. You can view, print and download all available documents.

Is there any action I need to take at this time?

No action is required at this time. This change went into effect on January 21.

Why should I sign up for direct deposit?

Enrolling in direct deposit is the fastest, easiest and safest way to receive payments. With direct deposit:

  • Your money is deposited directly to the bank account of your choice.
  • Funds are available sooner than with paper checks.
  • There’s no risk of postal delays or missing checks.

How do I sign up for direct deposit payments?

Just log in to your online account to sign up for direct deposits. If you don’t already have an account, you can register quickly and easily.